Instructions for conduct

Frequently Asked Questions


  • What should I do if I have received a notification on debt from Julianus Inkasso Latvija?
    If you have received a notification from Julianus Inkasso Latvija regarding unsettled debt, then you should pay the debt by the date specified in the notification, using the payment information provided in the notification, because, if you delay the payment of the debt, it will adversely affect your credit history, and the debt amount will continue increasing pursuant to the agreement you have entered into. If you have any questions, please, get in touch immediately, by calling the telephone numbers provided in the letter.

  • Why is Julianus Inkasso Latvija, and not the creditor, reminding me of my debt?
    The creditor has authorised Julianus Inkasso Latvija to represent its interests and perform extrajudicial debt recovery from debtors.

  • What are the possible consequences if the debt is not settled?
    If the debt is not settled in a timely manner after the request of Julianus Inkasso Latvija, information about your debt commitments will be included in lists of debtors, and the debt amount will continue increasing pursuant to the agreement you have entered into.

  • Is it possible to make arrangements with Julianus Inkasso Latvija about repayment by instalments?
    The debt can be paid by instalments, upon agreeing in advance over the telephone with the debt collection specialist and preparing a debt repayment schedule. Please get in touch using the contact information provided in the letter or call +371 67783131 to find out about the debt repayment schedule that we can offer you.

  • Can I pay the debt earlier than agreed upon with Julianus Inkasso Latvija?
    Yes, the debt can be paid earlier than agreed upon with Julianus Inkasso Latvija, but in that case, make sure you inform Julianus Inkasso Latvija about it, in order to avoid potential misunderstanding or confusion.

  • Who pays the costs of debt recovery incurred by Julianus Inkasso Latvija?
    Pursuant to the Law on Extrajudicial Recovery of Debt, the costs of debt recovery are borne by the debtor, because it is as a result of the debtor’s acts or omissions that additional costs have been incurred to receive payment for the provided services.

  • Can I be asked to pay debt recovery costs later on — even if I have already paid the original bills?
    You can be asked to cover the debt recovery costs, if the debt is not paid until the date specified in the bill and if it is paid after the original bill. If the bill is paid after the specified deadline, extra costs may have been incurred.

  • Is the debt recovered also if the debtor is residing outside the territory of Latvia?
    Yes, debt recovery is performed also outside Latvia.

  • How does extrajudicial debt recovery differ from debt recovery through court proceedings?
    In the case of extrajudicial debt recovery, the debtor must pay only the amounts prescribed in the agreement (as a rule, the principal amount, penalty and debt recovery costs), whereas if debt is recovered through court proceedings, the debtor’s costs will increase and the debtor will also have to cover the costs of proceedings. If the debt is not paid after the court judgment is passed, then the costs related to the enforcement of the court judgment as calculated by the bailiff.

  • What should I do if I have received a notification on debt from Julianus Inkasso Latvija, but the debt has already been settled?
    If the debt has been settled, then please send a copy of a document proving payment via fax at +371 67783130, e-mail at info@julianus.lv or via our website www.julianus.lv, which will allow avoiding further misunderstandings.

  • • What should I do if I believe that the total of the debt does not correspond to what Julianus Inkasso Latvija is requesting to repay?
    In this case, please immediately inform us by calling or writing an application, by enclosing any payment proof or other documents related to the specific debt matter.

  • Procedure of reviewing objections and complaints